FAQ

Below are the answers to the most frequently asked questions from our clients. If you did not find your question in the list, just contact our specialist - and you will get a comprehensive answer and professional help.

Which is better: virtual or dedicated server?

It all depends on your needs. Dedicated servers are usually needed for large projects: online stores, large portals, game servers, and so on. If, for example, you need a small website, or you want to place a portfolio on the Internet, one of our virtual tariffs is perfect for you. In short, a dedicated server is faster and a virtual one is cheaper.

How is a virtual server created?

Unlike a dedicated server, which completely occupies a separate physical machine, a virtual one is located on a certain part of it. Thus, one machine can host several servers. However, special software (we use the KVM technology built into Linux) allows you to fully emulate your server as a dedicated server. At the same time, we guarantee that no "intersections" with neighboring servers will arise.

Can services be tested?

Unfortunately, the test mode service is currently disabled. However, if you want to change your tariff, you can do it at any time. We also recommend that you consult with our specialist, who will select the best tariff for your project.

How to transfer a project from another hosting?

We will do it for you completely free of charge - just write to technical support.

Should you be afraid of hacker attacks from online scammers?

Unfortunately, no hosting in the world is immune from the dangers posed by hackers. However, there are different levels of protection against attacks: some are more protected, some less. Our data center is one of the safest in Europe, so you don't have to worry about problems with possible ill-wishers.

Can I get a refund for services?

Only if we have provided you with services in an amount that does not correspond to the specified. But we do not believe that this can happen.

How to pay for services?

As you wish. We work with different currencies and payment systems. You should pay attention only to the commission of the payment system and the exchange rate.

How to learn how to manage a server?

It's easy - thanks to the user-friendly control panels we provide. Please note that the Vesta panel is provided to you as a gift at all tariffs. For questions related to management and administration, you can contact our specialist at any time of the day.

Can I order a domain?

No, we do not provide domain services. With this question, please contact your profile company. Our expert can advise you on the best options.